Hi Maureen try this...
From the Account menu top right of screen:
Click Create Inspiration button
Locate your file
When the file uploads you see 100% marker at top left. The image chosen for upload will show at the bottom
Click Select..the green button
The file name should then appear in the box and a pink button highlights
Complete all other fields then click Submit
That should work...I'll watch out to see that it does.
If it doesnt the you may need to check with Trimcraft.